In the current phase of Covid, a lot of consultations are taking place by telephone, video consultation however we are certainly seeing patients by appointment where necessary and appropriate. We offer appointments weekdays from (9.00-12.00 & 2.30-5.00)
We use an appointment system to make the best use of everybody’s time. When you make an appointment, tell the receptionist which doctor you wish to see and when. If your preferred doctor is unavailable, we will offer you an appointment with one of the other GPs in the team.
Some delays are inevitable in medical practice, but please rest assured that we are trying to minimize them and that we are very conscious of when they occur.
You can help us help yourselves in a few ways…
Telephone Calls
During the Covid pandemic, many consultations are taking place by telephone.
If you ring to speak to your doctor, please remember that the doctor may be in a consultation with another patient. Our receptionist will arrange for you to be called back, when the doctor has time to do so. If your call is urgent, the doctor will try to talk to you as soon as possible.
The telephone is often busiest with requests for appointments between 9 and 10am, so if possible please ring later for other matters.
House Calls
House calls can be arranged for house bound, invalided or patients too ill to attend the surgery. Please contact the surgery before 10.30 am to arrange a call
All other patients, including sick children, should attend the surgery where they can be examined, investigated and treated thoroughly.
Letters and Insurance Forms
Due to the large number of requests for letters and other forms and the administrative costs involved in presenting these, there is now a charge for the letters and forms – full details at reception.
Please allow a week for your letter or form to be prepared – if you need it urgently, please let us know at reception and we will try to facilitate you.
Test Results
How Do I Receive my Laboratory and Xray Results?
We would like to ensure that you receive your results in a timely and efficient way.
Most (but not all) results are received within one week by the practice. We try to contact patients as soon as possible for any significantly abnormal result (although please remember that receiving a call from us about a result isn’t always bad news).
It is important that you should ring one week after your test if you have not heard your result, unless some other follow up arrangement has been made. This is a safety net for us all.
The best time to get through for results is between 10 and 12 o’clock. When a blood test or xray result is received by the practice, it is reviewed by the doctor. A trained member of staff can inform you if your GP has marked your result normal or has left any other message.
Urgent results will be dealt with urgently, however we also see lots of normal results and some with varying levels of minor abnormalities. These may not be addressed urgently (if not required) however will be discussed with you at your next contact
If you are concerned and have not received your result one week after your test, please ring the practice
Medical Card Holders
We are happy to see Medical Card Holders. If you are not a patient of the practice, you must have proof of GMS eligibility – usually your white plastic card.
Please note that your Medical Card does not cover the following:
• Driving Licence Medicals
• Completion of forms in support of claims, such as travel insurance
• Travel vaccination services
• Some other special clinic services (check with our office)
Our Lady of Lourdes Hospital
You can have them done free of charge in the hospital. On-line booking available. www.swiftqueue.ie .You need to have blood form ready before you book the appointment.
Adult bloods
Children bloods
Bloods done for clinics
Drogheda Primary Care Centre
You can have them done free of charge in Drogheda Primary Care Centre. You have to call 041 980 9581 to make an appointment. You need to have blood form ready before you call. The line is staffed Monday to Friday 14:15 – 16:30.
Boyne Medical Practice
You can also book appointment with our nurse via surgery reception. Fee for bloods done in surgery is €20. Please keep in mind that elderly patients have priority for in-house phlebotomy